- If you think there is a problem with your item the first thing to do is contact us. support@laptopstation.co.uk.
- All warranties are strictly Return-to-Base.
- Laptop Station cannot collect items outside of the UK, it will be the customers responsibility to return.
- Laptop Station will arrange and cover costs for one collection on the customers chosen weekday. Your collection date can be changed as long as one working day notice is given.
- If you miss your collection, we can re-arrange for another day at a cost of £5.99, or alternatively you can take your parcel to your local post office.
- If there is a manufacturing issue with your product then we will repair it for you under its warranty. Please contact us to begin the warranty process.
- Warranty Repairs can take an estimated 10-15 working days from when we receive the item. This may vary depending on the time of repair required and the availability of parts if required.
- If an item cannot be repaired then we will offer you a replacement product.
- Fair wear and tear will be taken into consideration when making a warranty claim. Examples include wear to keyboards or trackpads due to usage or marks/dead pixels appearing on LCDs over time.
- Warranties vary in length depending on the product and should be listed on the sales page and your receipt. If you are unsure please contact us.
- Online purchases are covered by Distance Selling Regulations which allow you to change your mind within 14 days of receipt of goods. You then have 14 days to return the goods at your own cost. The goods must be in an unused state and returned in the original packaging.
- Brand new & Sealed products must be returned with the seal unbroken.
- Purchases of New products made in-store can be returned within 14 days if there is a manufacturing fault.
- Purchases of New products made in-store can be returned within 14 days provided the seal is unbroken and they are unused.
- Extended warranties are device specific and cannot be transferred to another device.
- Cables, including laptop chargers, cannot be returned after usage.
- New batteries purchased cannot be returned due to being a consumable item.
- Accessories can be returned within 14 days for full refund in their unopened/sealed packaging only.
- Purchases of Refurbished products can be exchanged within 14 days for another product of equal of higher value.
- Items that are upgraded, such as RAM and Storage upgrades, cannot be returned as unwanted as they are Made to Order.
- Laptops listed as “Like new, minor wear” may contain a minor mark/scratch/scuff that is deemed minimal to overall condition.
- If dissatisfied with condition please contact us within 14-working days of receipt of goods.
- Items being returned must have their original accessories and packaging and with a valid receipt. Returns or Exchanges will not be considered unless these conditions are met.
- Software related issues, whosoever arising, are not covered by warranty and are not eligible grounds for a refund.
- Software such as Anti-Virus suites and Office packaged cannot be returned.
- If you wish to return your item you must send it back by recorded delivery and well packaged. We will be unable to return items if they arrive damaged or are lost in transit.
- If an item is not eligible for a warranty repair then you will be quoted for repairs, it is your decision whether to proceed at that point.
- Items returned for a warranty claim will be subject to a full test. If it is found that any damage or failure is a result of misuse then the warranty will be rejected.
- If an issue or fault is found to be user error or not covered under warranty (eg Software), or no fault is found on inspection, then delivery costs of £14.99 must be covered by the customer and a £14.95 inspection fee will be charged.
- Laptop Station will use its discretion to ascertain where fair wear and tear may apply.
- All Machines come with a Warranty Sticker, if this is damaged or removed it will void the Warranty.
- Warranties will be processed as follows; Repair, Replace, Refund. We will always seek to Repair an item first. If an item cannot be Repaired we will Replace it with a like-for-like item. If an item can not be repaired or replaced then it will be refunded
- Chargers are covered for the first 30 Days.
- Batteries are not guaranteed unless Dead on Arrival (DOA). You must notify us within 7 days of delivery.
- Original advertised battery life cannot be guaranteed.
- We cannot guarantee all original Function (Fn) keys will work (such as Brightness and Volume) on older models due to incompatibility with original software and Windows 10.
- We cannot guarantee all touchpad gestures will function on older models due to incompatibility with original software and Windows 10.
- Not all originally advertised additional accessories will be supplied unless specifically mentioned on the products listing.
- If a warranty claim is made and processed, the warranty on the item will not restart but continue from the original date of purchase.
- Laptop Station will pay for One Collection/Delivery only. If the Collection or Delivery fails due to the customer not being available or the incorrect address is provided then you may be charged for a second delivery or collection attempt.
- If you choose to send your item at your expense for a valid warranty return then Laptop Station will cover to cost up to £6.
- Laptop Station will not cover or accept any work conducted by any Third Party unless otherwise stated.
- Removal of the warranty sticker will result in void of warranty.
- Any work conducted by any Third Party will void your warranty with Laptop Station. Warranties are strictly Return-to-Base only.
- Accessories purchased can be returned within 14 working days if they develop a fault. A replacement, exchange or refund will be offered.
- In some cases Laptop Station may accept a return minus a 20% Restocking fee to cover costs.
- If you believe an item is missing or has not been returned, eg chargers, you must notify Laptop Station within 48 hours of receiving the goods.
- Laptop Station reserved the right to amend or add to these Terms & Conditions at any time.
- Where a situation cannot be covered by our Terms & Conditions we will refer to UK Consumer Law.
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